Refund Policy
Clear terms. No hidden conditions. Updated March 2026.
At Sankofa Publishers, we provide high-touch, customized publishing and creative services — including ghostwriting, editing, manuscript development, publishing support, formatting, design, branding, and related services. Because our work is custom, labor-intensive, and begins immediately upon engagement, all payments are generally final and non-refundable once a project has begun, except where required by law or approved at our sole discretion.
Commitment to Clients
We are committed to transparency, communication, and delivering high-quality results. Before any project begins, we ensure that clients understand the scope, process, and expectations.
Once a project starts, our team allocates dedicated time, expertise, and internal resources specifically to that client. This commitment is the reason refunds are limited.
Why Refunds Are Not Offered After Work Begins
Refunds are generally not provided once work has started because:
General No-Refund Policy for Services
A service is considered "started" once any of the following occurs:
Once a service has started, payments are non-refundable.
Ghostwriting Services (Milestone-Based)
Ghostwriting projects are structured in phases:
Phase 1
Discovery, concept, and initial writing
Phase 2
Continued manuscript development
Phase 3
Final completion and delivery
Each phase is paid in advance and is non-refundable once started. Approval of a phase constitutes acceptance of that phase. Clients are not obligated to proceed to the next phase, but prior payments remain non-refundable.
Creative and Publishing Services
The following services are non-refundable once started:
Refunds are not issued due to change of mind, project delay, subjective preference, or choosing another provider.
Revisions
Where revisions are included, they exist to refine the work within scope. Revisions do not create eligibility for refunds.
Once final approval or delivery is made, the service is considered complete and non-refundable.
Deposits, Client Delays & Digital Deliverables
Any deposit, booking fee, or advance payment used to secure time, resources, or scheduling is non-refundable.
Client delays or non-responsiveness do not qualify for refunds. Projects may be paused or rescheduled, but payments for work performed remain non-refundable.
All digital files, drafts, and completed work are non-refundable once delivered. Any third-party costs incurred on behalf of the client are non-refundable once incurred.
Subscriptions
Refund Reviews & Chargebacks
While refunds are generally not provided, clients may request a review by contacting accounts@sankofapublishers.com. Requests must include full details of the concern. All decisions are made at our sole discretion unless required by law.
Clients agree to contact us first regarding any billing or service issue and must allow 3–5 business days for response. Initiating a chargeback or contacting a financial institution before contacting us and allowing this time is considered a breach of this policy.
We reserve the right to present project records, approvals, communications, and proof of work in response to any dispute.
Billing questions: accounts@sankofapublishers.com — we respond within 3–5 business days.
Legal Compliance
Nothing in this policy overrides rights granted under applicable law. This policy is governed by the laws of the State of New Mexico, United States.
We Answer Directly
If you have a question about how this policy applies to your situation, or if you believe there has been a billing error, contact us directly. We respond to all billing inquiries within 3–5 business days.
You know where we stand.
Now let us build together.
Submit your manuscript, request a service consultation, or reach out with any question.
